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587-969-7029

Frequently Asked Questions

Placing An Order

Q: How Can I Find Products?
A: You can type the product name within the search box located at the top of the page or go directly to "Brands" found at the top.

Q: What Are My Payment Options?
A: We currently accept all major credits and use PayPal 

To Pay via PayPal:
Select "PayPal" and then click on "Continue".
At this step you will be able to access your PayPal account and confirm the payment.
Please make sure that the Billing address of your order matches with your billing address of your PayPal account. Failing to enter correct billing information will result in delay and cancellation of your order.

Q: What Is The Currency Of The Listed Price?
A: The prices are in Canadian Dollar

Product Information

Q: How Do I Know If A Product Is Right For Me?
A: We do encourage our customers to consult with a skin care specialist (Esthetician or Physician) prior to purchasing new items. Most of our product web pages are categorized by skin types. If you would like to take advantage of a free skin care consultation with one of our experienced professional skin consultants please email us at info@dermaly.com

Q: How Do I Receive Free Samples?
A: Trial samples will be randomly selected and included in each order based on the items you have ordered. Some skin care brands do not product trial size samples or their products and some items may not be available for sampling, in this case, samples from other skin care brands will be added to your order. 

Q: How Do I Qualify For Promotional Items?
A: When there is an active promotion, coupon codes will be provided that can be inserted upon check out. You would add the promotional item directly into your order then add the promotion code. Promotional items will be listed in the subcategory for each brand.